Delivery & Returns

Delivery

Living Eco is an online retailer and does not have a physical retail store. Deliveries are door to door i.e. to the address supplied by the User. If the User is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign receipt e.g. staff.

Living Eco cannot deliver to P.O. Boxes.

International deliveries will be quoted for individually. Anna-Louise takes no responsibility for the parcel once it leaves South Africa. International customs charges will be billed to the User and are not included in the International delivery quote. It is up to the User to consult with customs of their own country for this cost.

Shipping

All South African orders are shipping using Fastway couiriers. This is a registered freight service, where you are able to track your order online. You will be required to sign for delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm.

Please note that WE DO NOT DELIVER TO PO BOX ADDRESSES.

Ownership and Risk

Please be aware that once your product passes to you upon delivery at specified delivery address, we require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is intact when receiving your purchase.

Return Policy

In the unlikely case you are not fully satisfied with your purchase, then subject to the terms set out in this Delivery and Returns policy, we will ensure that you obtain an Living Eco credit note of equal value.

Changed your mind?

Purchased product(s) from the Website and it’s not what you expected? You may return full price merchandise for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a credit note of equal value (excluding shipping and handing charges).

Please keep in mind that Living Eco cannot accept the returned product(s) and cannot give a refund if:

(a) the return fails outside of the stated fourteen (14) day period;

(b) the product(s) has been personalized (i.e. personalized embroidery, ect.);

(c) the product(s) is worn, damaged or not in its original packaging;

(d) the product has been purchased at a reduced SALE price from the SALE section of the website.

Damaged of Defective Product, or otherwise not what you ordered?

For Living Eco, we pride ourselves on quality. We thoroughly test all our garments to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of manufacturing defect or deviation from specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.

We do not refund products:

(a) obtained from a source other than this Website.

(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects etc.)

(c) damaged by misuse or activities other than the intended purpose.

Return Instructions

To return a product, please follow the instructions below:

(a) Drop us a line at: info@livingeco.co.za In your email, please include:

(i) Reasons for why you are returning the product(s); and

(ii) Attach a copy of the payment confirmation you received when placing the order

(b) Pack the product(s) into their original packaging including the original and attached labels/ swingtags in the case of clothing items.

(c) Address the package to Living Eco

(d) As Living Eco is not liable for the loss of any product being returned we highly recommend that you return it using registered mail.